UK and international deliveries will be completed by DPD.
UK – 2 to 3 working day
Europe – 3 to 7 working days
ROW – 5 to 14 working days
DELIVERY INSTRUCTIONS AND ADVICE
Deliveries are made during business hours on Monday to Friday; to ensure prompt delivery someone must be present to sign for the parcel. If no-one is available to sign for the parcel, our delivery company will leave a contact card with instructions for customer to call their local depot. If the customer does not then call their local depot, the parcel is returned to us after a week – the cost of which will be passed on to the customer. If the parcel is returned to us and you do not wish us to re-send it, only the cost of the product minus the initial delivery charge and the return charge will be refunded. To re-send the parcel will incur a further delivery charge. Please contact the local depot / post office as soon as a card is received to re-arrange delivery or collection.
If customer does give permission to the courier for the order parcel to be left in a safe place, Angus Dundee will not be liable in the event the parcel goes missing and cannot be located. Angus Dundee will not be able to refund or replace the order.
The courier appointed by Mail Marketing UK is non-negotiable.
The whiskies sold on The Angus Dundee Online Shop are currently available for shipping to the following countries: United Kingdom, Belgium, Luxembourg, Netherlands, Ireland, Germany, Bulgaria, Portugal, Austria, Croatia, Czechia, Estonia, Finland, Latvia, Norway, Slovenia, Lithuania, Guernsey, Isle Of Man, Jersey, Denmark, Switzerland, Iceland, Australia, Japan, China, Korea (Republic Of / South), Hong Kong, Malaysia, New Zealand, Singapore, Taiwan (Province Of China), India, Israel, South Africa, Thailand, Canada (Alberta), United States Of America (X27 States).
RETURNS, REFUNDS & REPLACEMENTS
If you wish to return Products which are not faulty, please contact us on email@example.com with details of your order within 7 days of delivery of the goods. Please ensure all products are checked fully upon receipt, as returns can only be processed from the delivery address. Any returned products must be returned to us in good condition, with all packaging intact. All refunds and reimbursements will be arranged within 30 days of our acceptance to do so and after the safe receipt of the returned goods. Any product returned must be within its original packaging, contain the relevant paperwork and be adequately packed to avoid any possible damage. The cost and risk of returning the product is the responsibility of the customer and a proof of delivery service must be used. We will provide a refund or provide a replacement where available for any products received damaged or faulty, provided we are notified within 3 working days of receipt. Where a replacement item is not available, due to it being discontinued or the original item being a “One Off,” we will reimburse you for the full cost of the item only and any shipping costs. No compensation will be paid. Upon receipt of your order, the order should be carefully inspected to make sure that it is intact and in full. The courier must be informed of breakages or shortages at the time of delivery. We may not (at our sole discretion) accept any claims for breakages or shortages unless they are stated on the courier’s documentation. We must have confirmation of these breakages or shortages within 3 working days of delivery. Photographic evidence is required by our carrier company if an item has been damaged during transit. In the case of a return being necessary, you as the customer will be sent a shipping label which should be printed and attached to the Item. You will have to be available for a set time in order for the courier to collect this item.
PRICES, AVAILABILITY AND PROMOTIONS
Please note we have endeavoured to ensure the accuracy of all information on our site. The prices payable for the Products that you order are clearly set out on our site. All prices are quoted inclusive of any UK VAT payable unless otherwise stated. The price of the products may not include the delivery charge which will be charged at the rates applicable at the date you place your order. Prices, promotions and specifications can change without notice and Products are subject to availability. If for any reason beyond our control we are unable to supply a particular Product we will notify you as soon as possible.